Return Policy

RETURNS

ORDERS/CANCELLATIONS

Your orders can be placed through the online store kosmima.shop, by adding the desired products to your shopping cart and then selecting the method of payment and the place of shipment.

In case you wish to cancel your order, you must contact our online store directly via email at info@kosmima.shop. Depending on the progress of your order, we will inform you about the options you have.

According to the current provisions in case you trade as a retail consumer, you can withdraw from the Contract and request either a refund or replacement of the products with some others (i.e. new order placement) within 14 calendar days from the date of delivery.

In this case, you will be refunded the amount you paid for these products. You can exercise the right of withdrawal by any of the means provided by law, and in any case you will consider that you have legally exercised this right if you have the respective proof of return/shipment of products.

Your right to withdraw from a Contract only applies to products that are returned in exactly the same condition in which you received them.

Please return each product using its original packaging. Along with the returned products, you must also include all the boxes, the product labels, any accompanying forms as well as the receipt and wrapping paper. Therefore, you need to take proper care of the products that are in your possession.

There will be no refund if the products have been used or damaged after opening. Therefore, you need to take proper care of the products that are in your possession.

Changes are limited to the same products only.

You can return the product (s) on the street: 8 Evzonon st, GR-56431, Stavroupoli, Thessaloniki, Greece. Fotini Jewelry.

The customer has to bear the cost of returning the products. Please note that if you wish to return the goods to us using your own means, we have the right to charge you for any direct costs we may have in order to receive the products in this way.

We will examine the returned product in detail and let you know if you are entitled to a refund. We will refund your money as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Refunds are made using the same method as the original payment.

If you have other questions, please contact us via our online contact form at email info@kosmima.shop

In case you consider that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately via our online contact form or via email at info@kosmima.shop, describing in detail the product and its defect. Alternatively you can contact us by phone at+30 2310 600 801 and we will give you instructions for further actions.

A full refund or product replacement will be made within 14 days of receiving the respective request. However, there might be a delay if we have not received the products or the respective invoice for their return. The refund will include shipping costs you paid when you made your purchase.

However, the buyer has to bear the extra returning costs. In the case of defective products, the amount paid for these purchases will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the products.

Refunds are made using the same method as the original payment. If you have any further questions, please contact us via our online email contact form or email us at info@kosmima.shop