Privacy Policy

When you use our eshop, you trust us with your information. We understand that this is a big responsibility and we work hard to protect your data and have you in control.

Take some time to read this Privacy Policy and find out about the way in which the company with the name “FOTIADOU FOTINI” based in Stavroupoli, 8 Evzonon Street, zip 56431, Thessaloniki tel. +30 2310 600 801, e-mail address info@kosmima.shop (hereinafter the “Company” or “us” ), acting as Processor, collects, stores, uses and generally processes personal data when you visit, register or use the Company’s websites (hereinafter the “Websites”) and its mobile applications (hereinafter the “Apps”) as well as when trading with its physical stores.

This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. For any questions regarding this Privacy Policy, but also any issues related to the processing of your Data and the exercise of your rights, you can contact the Data Protection Officer (DPO) of the Company at 8 Evzonon, 56431, Stavroupoli, Thessaloniki or at the e-mail address info@kosmima.shop.

who we are

We are a family business with a tradition in jewelry since 1995.

The company is housed in the area of Ano Ilioupoli in Thessaloniki. at 8 Evzonon st. perpendicular to Makrigianni st.

Our love for jewellery led us to design this modern online store with the aim of offering a complete range of jewellery of all types and of course, all categories.

Our online store is hosted on the website: https://kosmima.shop.

1. DEFINITION OF PERSONAL DATA

The term “personal data”, as used in this Policy, refers to information of data subjects, ie individuals or individuals or professionals, such as name, postal address, e-mail address, contact telephone, etc., which may be used. to identify a customer or visitor of the website.

2. DEFINITION OF PROCESSING PERSONAL DATA

Personal Data Processing is the collection, registration, organization, storage, adaptation, modification, retrieval, retrieval of information, use, transmission to third parties, dissemination, correlation, combination, restriction, deletion and destruction of Personal Data of individuals.

3. MANNER OF COLLECTION OF PERSONAL DATA

We collect information about you, including in the following cases:

Α. When contacting us directly, through our call center to request information about our products or during your visit to our Website and Online Store and in order to a) register as a member in kosmima.shop and open an Account in order to to buy products from it, b) to buy products as a visitor of our website and c) to subscribe to our newsletter (for sending informative / advertising material).

Β. If you buy a product directly from us through our sellers who will contact you by phone or visit our store.

C. If you respond to our actions for the purpose of direct marketing, e.g. by filling out a response card or entering your data online on our website.

D. If your personal data is transmitted to us by other third parties.

Ε. Occasionally, by third parties, who may provide us with information about you or whose files we may have legal access to.

F. If you provide personal data on behalf of a third party, you should ensure that such third party is aware of this Policy in advance.

G. If you are under the age of 16, you must not provide us with any information about you unless you have the consent of the person in charge of your parental responsibility.

Η. Please help us keep your information up to date by notifying us of any changes to your personal data.

4. WHAT PERSONAL DATA WE COLLECT YOU

The following categories of data about you may be collected and further processed through the various services and media described in this Policy:

A. Communication Data ► e.g. name, telephone numbers, e-mail address, billing address for ordering and shipping products, date of birth, sheet, e-mail address (login), password (login password), postal code, etc.

Β. Use of Website & Contact ► how you use our website and whether you open or promote our communications.

C. Sales and Service Information ► information regarding purchases, customer ID, support and repair services of our products, including complaints and claims.

Specifically for your browsing on our website and in our Online store you are not asked by kosmima.shop any personal information.

We collect the above necessary information from you, which you provide to us voluntarily.

5. PROCESSING OF PERSONAL DATA

We do not make decisions, nor do we make profiles, based on automated processing of your data.

6. LEGAL BASIS OF PROCESSING PERSONAL DATA

For your data related to the above actions, the lawful processing of them is therefore based on your consent.

7. PURPOSE OF PROCESSING PERSONAL DATA

The personal data that you declare anywhere on the pages and services of the kosmima.shop website, are intended exclusively for the purposes of your transactions with us, the communication with you.

Kosmima.shop operates in accordance with applicable Greek and EU legislation and keeps your personal data safely.

In short, we only ask for as much information as we need for you to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and service based on your needs.

We therefore collect your information for the purpose of supporting our customers and for the purpose of selling.

In particular, we collect your information, for the purpose of your registration as a member in kosmima.shop, the purchase of our products from our Online Store either as a member or as a visitor, as well as your subscription to our newsletter.

8. NEWSLETTER

By subscribing to the newsletter of our website, you provide us with your consent to send a newsletter and offers.

When collecting your personal data, we will always inform you what data is necessary in relation to a specific service.

We will use your personal data, preferences and transaction details to inform you via e-mail, internet, telephone and / or social media about related products and services, including personalized offers, discounts, etc. Of course you can revoke this consent at any time.

9. RECIPIENTS OF THE DATA

Recipients of the Data are the absolutely necessary staff of the Company, which is committed to maintaining confidentiality. We may share or disclose your information when you have expressly requested it or when required by law.

10. PERFORMING THE PROCESSING

The Executors have agreed and committed with the Company:

to maintain confidentiality,
not to send Data to third parties without the permission of the Company,
take appropriate security measures,
comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.

11. ABROAD SHIPMENT

We do not send your data outside the European Union (EU). Your Personal Data is stored and processed only within the EU.

12. DATA PROCESSING AND STORAGE TIME – TIME OF DELETING THEM

The data provided by you will be kept / stored / processed by us only for as long as is required to fulfill the purpose for which you have communicated your data to us and in accordance with applicable law and applicable legal framework. When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise and / or support of legal claims under the contract.

In particular, your data is kept by obtaining the relevant consent, which is calculated by your voluntary grant on your part and after you have first read the Terms of Privacy Policy that is posted on the home page of our website (www.kosmima.shop ) and until you recall it e.g. sending us a relevant request in the Company’s mail.

We restrict access to your data to persons who need to use it for that purpose.

13. DATA SECURITY

We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures, while we make every effort to secure and protect your data from any form of accidental or improper processing.

These measures shall be reviewed and amended as necessary.

The processing of your Data in any way is allowed only to persons authorized by us, our employees and associates exclusively for the above mentioned purposes.

14. TRANSPORTATION AND STORAGE OF PERSONAL DATA

Our system has taken all the necessary measures for the security of your transactions. Kosmima.shop for the best security of its customers does not store and does not control card data. Payments by Credit, Debit or Prepaid card (Visa, MasterCard, etc.) are made through the ecommerce service of the National Bank. The charge on your card is made by registering your order in our online store.

15. YOUR RIGHTS AS A DATA SUBJECT

Α. You have the right to access your personal data.

This means that you have the right to be informed by us if we process your data. If we process any data you hold, you can ask to be informed about the purpose of processing, the type of data we hold, who we give it to, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.

Β. You have the right to correct inaccurate personal data.

If you find that there is an error in any personal data that concerns you, you can apply to us to correct it.

C. You have the right to delete / forget.

You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis.

D. You have the right to portability of your data.

You can ask us to receive the data you have provided in a readable form or ask us to pass it on to another processor.

Ε. You have the right to restrict processing.

You can ask us to restrict the processing of your data for as long as your processing objections are pending.

F. You have the right to object to the processing of your data.

You may object to the processing of your data or withdraw your consent and we will terminate the processing of your data unless there are other compelling and legitimate reasons prevailing over your right.

16. HOW TO EXERCISE YOUR RIGHTS

For the above purposes your request should be addressed in writing to kosmima.shop at info@kosmima.shop.

For any question or suggestion or statement related to these issues please contact us using the contact form.

In the above ways you can even contact us for more information on the progress of your requests.

17. WE ANSWER

We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your Request is complex or there is a large number of your requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.

If your requests are manifestly unfounded or excessive, in particular because of their recurring nature, we may charge a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to comply with the request.

18. APPLICABLE LAW

We process your Data in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legal and regulatory framework for the protection of personal data.

19. YOUR RIGHT TO APPEAL

You have the right to file a complaint to the Personal Data Protection Authority (postal address 8 Evzonon, PC 56431, Thessaloniki, tel. 2106475600, e-mail address (e-mail) contact@dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

20. COOKIES POLICY

The site www.kosmima.shop uses cookies for the best and personalized experience of its visitors, without storing identifiable information for them. The use of cookies (Google Analytics cookies) allows us to identify and count the number of visitors and to monitor the traffic of individual pages of our site in order to improve the content and adapt the site to the “habits” of visitors in navigation their. Thus, we are able to undertake an overall improvement of the way our site operates, ensuring that visitors can better navigate it, can search and easily find what they need and can adjust their preferences for the site, where such a possibility is given.

Cookies are small text files, which contain pieces of information about the user (the random unique identification number, pages visited, date and time of visit, etc.) and which are stored in the user’s browser every time he visits a website. By using cookies, the site can offer the user personalized content and browsing experience, since the site will be able to store useful information for the user’s browsing (in it), as well as to read this information. Most browsers accept cookies automatically, however the user can block their creation by referring to the settings of their browser. Cookies are necessary in order for the user’s account to function, although they are not necessary for every use of the site: for example, the simple search and comparison of products works without cookies.

More information on the general use of cookies, as well as the methods of excluding or restricting them, can be found at http://cookiepedia.co.uk/all-about-cookies and www.allaboutcookies.org.

21. AMENDMENT OF THIS POLICY

We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other appropriate means. We encourage you to read this Policy regularly to know how your Data is protected.

The Company is Responsible for the Data Processing that it processes.

Our address is: Evzonon 8, Stavroupoli, 56431, Thessaloniki, Greece.

The e-mail address (email): info@kosmima.shop